Case Studies

Case 1 – SAPL Damage Control Information Automation:

Our Client SAPL pvt limited required an System Automation for their Damage Reporting Department which work for the damage control of Unilever product.
The requirement was to develop an MIS for Damage Information reporting which required to update the database from excel sheets which was provided by the damage inspection team. Process is as below:

1. The SAPLC (Steps Ahead Private Limited Coordinator) receives the Damage Claim Report (weekly Visit Plan) from the Data Process Officers (DPO – Unilevers) on email
2. The SAPLC imports the Damage Claims (excel sheets) into the System
3. The SAPLC (Steps Ahead Private Limited Coordinator) assigns the DCMs (Damage Control Managers) to the respective claims (territory wise)
4. The SAPLC makes the Daily Visit Plan in the DIMS and updates the daily plan for every DCM
5. The DCM visit the field/the Point of Purchases, updates the DLF (Damage Lifted Form) through a handheld device that goes into the DIMS on daily basis

1. The DCM examines the physical stock items SKU (Stock Keeping Unit Wise) and into the System
2. The DPO sends the Disposal Sheet to the SAPLC
3. The SAPLC enters the details of the Disposal Sheet into the System
Other Requirement :

1. Generation of Reports regarding the Damage Claims based on the following parameters:

a. Time
b. Geography
c. Channel
d. Product
e. Authorities

2. Availability of the option of uploading the scanned photos of signatures when digital signatures are required

3. Availability of accessing the system through the handheld devices for data entry

4. Generation of the route plans for the DCMs and availability of the Google Maps on their handheld devices for the location of POPs using the handheld devices

5. When the DCMs enters the DLF, the spatial coordinates on the map should also be recorded in the database, so that the spatial coordinates (longitude, latitude) of all the Point of Purchase (PoPs) will be managed in the system

6. The reports can be generated using maps, for instance, a Damage Density can be shown based on the concentration of damages in a particular area etc

Solution Provided:

MozzoTech team analyzed the system and provided the solutions DIMS( Damage Information Management System) , a dot Net application which manage their business process by following means:
• Import the claim verification data from excel file to the data base .
• Assign the routes to DCMS.
• Check update the status of Claim verification and Physical Verification.
• Generate visit plan
• Export data to Word, Excel and PDF formats
• Multi role , Multi user supported
• DCM can update the physical damage verification identifying the location of the stock through android based part of DIMs.
• Generate different types of reports as per the business requirements.

Case 2 – Ebawa Group Website:

Our Client Ebawa Group required a group website to promote their business on the internet world. The requirement scope included:
• All Companies information along with their services , contacts and clients.
• Responsive web design and compatible with all browsers.
• Dynamic Content
• Blog
This matter is all around the web, but a definition about responsive design always come handy:

Responsive Web Design (RWD) essentially indicates that a web site is crafted to use CSS3 media queries, an extension of the @media rule, with fluid proportion-based grids (which use percentages and EMs instead of pixels), to adapt the layout to the viewing environment, and probably also use flexible images. As a result, users across a broad range of devices and browsers will have access to a single source of content, laid out so as to be easy to read and navigate with a minimum of resizing, panning, and scrolling. – Wikipedia

Problem Statement
With CSS 3 design, we were confident to provide the responsive design for all devices tablets , mobiles and pc. But the issue was to make it compatible with all browsers as CSS3 is not supported in some older versions of browsers like internet explorer 7 and older.


The first thing we did was to set the breakpoints, the amount of changes in the layout. It is almost impossible to do a different design to all resolutions and devices available today, so we decided the resolutions that would be the base of the design and kept a fluid design between these resolutions. In our case we are using the following breakpoints: 640px, 1024px e 1280px (remembering that 1280 is the width limit).

Mobile first

As we will have 3 base resolutions, we will have 3 different layouts. With this comes a common question: which layout I should pick to start? Starting with mobile is much more interesting and recommended, because this way we can keep the focus on important things so we can add other elements as the resolutions increase. There are a lot of articles about this issue and I suggest a really good book from A Book Apart called Mobile First, Luke Wroblewksi.


Now that we created the information architecture it is time to create the layouts. This part depends on your methodology, I like to do wireframes on paper, because this way I can correct and try things faster. After defining the base of the architecture is time to go to the layout. A lot of things change in the moment we create the layout so I don’t see a productivity advantage in investing time on detailed wireframes.
We then used another style script based on CSS for the I.e 7 and other browsers not compatible

Media queries

Layouts are ready, time to work to make some magic happen. In terms of code I used HTML5 Boilerplate and jQuery. But what actually make the layouts break between resolutions is the media querie. CSS3 has this fantastic property and the documentations about this is huge on, but to simplify the explanation, here I used basically the width definition to do the breakpoints.


You can check the result on Ebawa Group website at And remember that Ebawa Group is also responsive! You can try it on iPhone, iPad, Android or even on this link shared to see how the site behaves.

Case 3 – Prime Time:

Customer Size : Medium Organization

Industry : Media
Country or Region : GCC
Solutions : Microsoft Dynamics CRM 2011

WHO: Primetime Events and Promotions L.L.C as a leading position in the Promotions, stand build up, Events and Graphic Arts market-particularly the digital printing sector and has spent more than 14 years providing Dubai City businesses with a wide range of the highest quality printing options available in the area. Primetime Events and Promotions L.L.C‘s philosophy is total coverage of customer’s needs with top-of-the-line products, fully updated with the latest technology trends.

NEED: Primetime is expanding its operations with each passing day, while investing in its fleet to increase capacity. In order to fully use this new capacity by increasing performance and by fulfilling customer requests, Primetime sought a solution to coordinate and control these activities. The main goals were the ability to examine the sales teams’ activities, to easily monitor the distributors’ performance and to track incoming requests, as well as communications related to these requests.

As the sales teams are always on the go, it was necessary to set up a common platform for effective and quick information sharing as concerns their meetings as well as notes related to these meetings with the management team.

SOLUTION: The fact that Microsoft Dynamics CRM is used in Microsoft Outlook and that sales representatives automatically enter information into the CRM system, while managing agendas and meeting notes, especially caught their attention. In this way, activity-related information and informative notes, which are very important for CRM, could automatically accumulate in the system without the need for additional time and effort by the sales teams.

Primetime made the decision to work with Microsoft Dynamics CRM and immediately created a project team. Under the supervision of the manager of the software development department, the project team performed analyses jointly with MozzoTech consultants. Following these analyses, Mozzotech made the necessary improvements and implemented the project by providing 40 man-days worth of consulting services. After all the sales and revenue figures were transferred into the CRM system from different applications, performance evaluation displays and reports were developed.

RESULTS: The new CRM system has provided a number of benefits to Primetime. Significantly, management now has a clear view of activities related to sales.
• Sales Team Management
• Ability to Respond Quickly to Customer Requests
• Distributor Relationship Management
• Tracking of Marketing Operations
• Improved Customer Service
• Improved analysis and management

Case 4 – Aerosoft :

Customer Size : Medium Organization
Industry : Retail
Country or Region : GCC and Asia
Solutions : Microsoft Dynamics CRM 2011

WHO: Aerosoft was founded in 1996 managed by Sylvia & Jangjoo group of companies. Aerosoft has been involved in importing ladies, men, and kids footwear from Thailand and marketing all over UAE covering a client base of over 1000 customers. They also export their products to GCC and African Countries. Export sales constitute very substantial portion of the company’s turn over and internationally approved.

NEED: To assist quick growth and penetration, bringing the flexibility and convenience of online shopping, Aerosoft realized that technology would have to play a key role. They outlined some key asks from the technology infrastructure to make the business a success.
• Increase productivity
• Increase customer Satisfaction
• Integrate systems/applications
• Generate new business/revenue streams

SOLUTION: Microsoft Dynamics CRM 2011 integrated with ease with the online shopping portal. It automates campaign management, while giving shoppers a personalized experience, each time they log in. The solution stores information on each child including age, sex, size, birthdays etc. to share latest offerings especially around occasions.
The marketing team can call up the customers to inform them of the latest offering. It allows the team to create sales forecast with respect to prospects is available. This ensures that the organization warehouses relevant stock.

RESULTS: The CRM system has provided a number of benefits to Aerosoft:
• Increased Productivity
• Decreased time-to-market
• Real-time Information
• Improved Customer Service
• Self-configured reporting
• Reduced long-term costs

Case 5 – Wild Falcon:

Customer Size : Medium Organization

Industry : Retail
Country or Region : GCC
Solutions : Android and iOS based App

WHO: Wild Falcon Tourism, a unit of Wild Falcon Groups , a fastest growing tourism Management Company.

Making our presence felt as most reliable and trusted Leisure and Destination Management Company.

We provide a blueprint for all your holiday needs. We operate tours all over UAE, for all budgets. For practically all unique interests, from Corporate, to educational tours for schools and college, Family Fiestas, From exotic Honeymoons get-a- ways to Photography Tourism for nature lovers, From company conferences to Heal and Holiday packages

Why we are the best?

We create a perfectly customized tour to suit your needs with great care. When we say customized, we mean it – you can travel in grand style and stay in glorious palaces, or you can keep it simple and stick to a budget.

NEED: They required a purpose build app for mobile, which will enable user to see the latest offerings made by WildFalcon. App shall also the flexibility to mark tour packages as favorites and shall help user to make booking directly from their mobile set.

SOLUTION: Andriod and iOS based app was developed by MozzoTech which consists on different forms and interfaces, enabling user to see and browse all the tour offerings by WildFalcon. User was also able to make initial booking from their mobile sets, rather than coming physically to WildFalcon offices.

• Time saving for customers
• Instant data for tour packages
• Easy to use