Customer Relationship Management
Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.
You strive to outsmart and outpace your competition, so you understand how important it is to equip your people with the right customer relationship management (CRM) tools to win. Get the sales tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers.
Microsoft Dynamics CRM helps sales teams become prepared and insightful, collaborative and connected, quick and mobile, and highly productive.
Delivering exceptional customer care starts from the inside out—to win the hearts of your customers, you must first win the hearts of your employees. After all, they are on the front lines in that moment of truth when customers are deciding to continue their relationship with you.
What does it take to win their hearts?
Microsoft Dynamics CRM is built to enable each person in your organization to thrive. With the right system of engagement, you do more than inspire them. You enable them to do what they do best—to shine.
Marketing with CRM
Unleash your team’s marketing potential with Microsoft Dynamics CRM and MarketingPilot, delivering enterprise marketing automation and multichannel campaign management. Fuel closed-loop business innovation through MarketingPilot.